We drive innovation and efficiency across diverse industries throughout Australasia.
We pride ourselves on helping businesses enhance customer engagement, reduce operational costs, and empower teams to focus on what drives growth.
Use Cases Per Industry
Healthcare
Scenario: A patient calls a medical clinic to schedule an appointment. The AI voice agent verifies the caller's identity by recognizing the registered phone number or by sending a two-factor authentication (2FA) code via text, Once authenticated, the agent accesses the patient's records, checks physician availability, and books the appointment.
ROI Insight: Adopting AI voice agents in healthcare can lead to a 342% return on investment (ROI) over three years, primarily through reduced administrative burdens and enhanced patient engagement.
Source: DialZara
Hospitality
Scenario: A guest calls a hotel to book a room. The AI voice agent recognizes the returning guest's phone number, retrieves their preferences, processes the booking, and sends a confirmation email.
ROI Insight: Hotels employing AI voice agents have experienced a 23% increase in average order value through personalized upselling.
Source: Vogue Business
Retail & eCommerce
Scenario: A customer contacts an online store to inquire about product availability. The AI voice agent identifies the caller through their account-linked phone number, provides real-time stock information, suggests related products, and assists with order placement.
ROI Insight: Implementing AI voice agents in retail can result in a 3.6x increase in conversion rates and a 48% rise in average order value.
Source: Vogue Business
IT & Service Management
Scenario: A customer reports connectivity issues. The AI voice agent authenticates the caller using their registered phone number, conducts troubleshooting steps, and resolves the issue or schedules a technician visit if necessary.
ROI Insight: Telecom companies implementing AI voice agents have achieved higher answer and lead conversion rates compared to traditional telesales.
Source: solda.ai
Banking & Finance
Scenario: A client calls their bank to inquire about recent transactions. The AI voice agent uses voice biometrics to authenticate the caller, ensuring secure access to account details, and then provides the requested transaction information.
ROI Insight: Financial institutions utilizing AI voice agents have observed a 30% reduction in operational costs compared to traditional call centers.
Source: solda.ai
Transportation & Logistics
Scenario: A client contacts a logistics company to track a shipment. The AI voice agent verifies the caller's identity through their account details, provides real-time tracking information, and updates on the expected delivery time.
ROI Insight: Integrating AI voice agents in logistics can lead to a 342% ROI over three years by streamlining operations and reducing manual intervention.
Source: DialZara
Industries We Serve
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Healthcare
Streamline patient interactions with 24/7 appointment scheduling and support.
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Retail & eCommerce
Boost sales through personalised shopping experiences and efficient order management.
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Banking & Finance
Enhance client services with secure, real-time account assistance and transaction support.
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Telecommunications
Improve customer support with instant responses and efficient issue resolution.
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Hospitality
Elevate guest satisfaction with seamless booking processes and personalised concierge services.
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Transportation & Logistics
Optimize operations with real-time updates and intelligent scheduling assistance.
Why Leading Brands Choose Waboom.ai
At Waboom, we empower leading brands and enterprise clients to effortlessly manage high volumes of support tickets, calls, texts, and emails. Our AI voice agents streamline customer service operations, reducing wait times and optimizing workflows for faster, more efficient resolutions.
Leveraging AI to handle 1000’s of calls per day
Take a listen to how our AI voice agents handle real-world scenarios
Our Flagship Voice Agent: Waboom 3.0.
Waboom 3.0 isn’t just another voice AI it’s a multipresent AI agent designed to do more than talk, It takes action. Engineered to handle complex customer interactions, Waboom 3.0 seamlessly integrates with your systems, triggers automation, and executes workflows in real-time. Whether it’s qualifying leads, processing orders, booking appointments, or handling service requests, Waboom 3.0 ensures every conversation translates into real business impact..
"In a challenging economic climate and under the directive of our board to innovate we turned to a voice AI agent solution.
This strategic decision has enabled us to deploy up to 30 agents on standby, The result? A significant boost in our client NPS score, demonstrating improved customer satisfaction and operational efficiency.”
John Garcia (CTO)
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