Effective Date: 25/04/2025

Waboom.ai (“Waboom”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website (waboom.ai), our AI-powered services, or interact with us in any way.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We collect personal information to provide and improve our services. This includes:

a. Information You Provide

Your name, email address, company name, and phone number when you fill out forms or contact us.
Feedback or support requests.
Business data you share with us during consultations or implementations.

b. Information We Automatically Collect

IP address, browser type, device identifiers, and pages visited (via cookies and analytics tools).
Usage data when interacting with our AI agents or software.

c. Data from Third Parties

Referral data, advertising platforms (e.g., Google Ads), or partners you’ve interacted with (e.g., 3CX resellers).

2. How We Use Your Information

We use your data to:

Deliver and improve our products and services.
Communicate with you about demos, workshops, updates, or support.
Analyze how users interact with our site and services.
Ensure security and prevent misuse or fraud.
Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

Trusted service providers (e.g., hosting, analytics, CRM, email marketing) under confidentiality agreements.
Integration partners such as 3CX resellers or CRM platforms, when necessary to deliver services.
Legal or regulatory authorities if required by law.

4. Cookies and Tracking

We use cookies and similar technologies to:

Understand user behaviour and improve site performance.
Track campaign effectiveness. You can manage cookie preferences through your browser settings.

5. Data Storage and Security

We store data on secure servers and use encryption, access control, and other safeguards to protect it. While no system is 100% secure, we follow best practices to minimise risk.

6. Your Rights

You have the right to:

Access and correct your personal data.
Request deletion of your data.
Opt out of marketing communications at any time.

7. International Data Transfers

If you are accessing our services from outside New Zealand, please note your data may be transferred to and processed in countries with different data protection laws.

8. Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

9. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with the revised date.

10. Contact Us

For questions or concerns about your privacy, contact:

Waboom.ai
Email: info@waboom.ai
Auckland, New Zealand